Nineteen Years In Business. Our Twentieth Year Begins.
Selena has been a London courier since 2007. Nineteen years later, as the business enters its twentieth year, the most valuable part of experience…
FOUNDER AND CEO
Founder and CEO of Selena Courier Service
Founder-led since 2007. Elena has spent more than 19 years building a London courier service around accountability, communication and careful delivery.
WHY SELENA EXISTS
In 2007, a parcel entrusted to a courier went missing. I was the person expected to explain what had happened, and I could not. There was no clear update, no one who could tell me where it was, and no one who took responsibility for finding out.
What stayed with me was not only the missing parcel. It was having no answer I could stand behind for the person who was relying on me. A delay can be explained. Silence cannot.
I founded Selena Courier Service on 1 November 2007 around one belief.
No client should ever be left without answers.
That belief became the way Selena works. Someone takes responsibility for every job. The client hears from us before they have to chase. Every delivery is handled with care, and the handover is confirmed.
Selena is founder-led and team-delivered. Our coordinators and couriers carry those standards into every job, from one urgent parcel to a regular delivery operation.
HOW SELENA WORKS
The commitments behind every Selena job.
Every job is managed by our coordination team, from booking to confirmed completion.
The right update at the right moment: collection completed, delivery on plan, something has changed, handover confirmed.
The courier and vehicle are chosen for the item and the route, and the courier is briefed on the requirement, not only two postcodes.
A job is finished when the right person has received the item and the agreed evidence has been recorded.
WHERE ELENA IS INVOLVED
Elena does not personally manage every delivery: Selena’s coordinators and couriers run the day-to-day work. She remains close to important client relationships, complex operations and the standards followed by the wider team.
What Selena promises, what it declines, and how it answers for the work.
Recurring routes and managed operations where timing, capacity and access need planning before the first run.
Senior relationships, particularly where a requirement is unusual or sensitive.
When something does not go to plan: how it is put right, and what the team learns from it.
How the team is briefed, and the standard every job is held to.
The work Selena takes on, and how it grows without losing what makes it work.
How That Shows Up
The business stays boutique on purpose. Decisions are made quickly because the person making them is close to the work. When a requirement does not fit the standard way of doing things, there is someone who can say yes or no without a committee. Clients notice it most when something changes at short notice. That is usually when a business either has an owner or does not.
TRACK RECORD
Founded on 1 November 2007, Selena Courier is now in its twentieth trading year.
Prestige Awards, London and South East
SME News
The company, how it works and the clients it is designed to serve.
What a client can expect, from the first call to the confirmed handover.
INSIGHTS
Elena’s latest articles and updates for London businesses.
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Speak to Selena’s team about an urgent delivery, a regular route or a managed delivery operation.