Terms and Conditions

Selena Courier Service

This document outlines the terms and conditions governing the services provided by Selena Courier Service, referred to herein as “The Courier.” By using our services, you agree to the terms and conditions stated below.

1. Parties

1.1 Selena Courier Service (“The Courier”): Includes employees, agents, and subcontractors.
1.2 The Customer: Refers to any individual, business, or entity requesting services from The Courier.

2. Definitions

Sub-Contractor: Any third party engaged by The Courier to perform part or all of the services agreed upon in the contract.
Dangerous Goods: Items classified as dangerous under relevant UK regulations, including the Classification, Packaging, and Labelling of Dangerous Substances Regulations and similar laws.
Theft-Attractive Goods: Items such as cash, jewellery, electronics, precious metals, and other high-value goods.
Consequential Loss: Indirect damages, including but not limited to loss of profit, goodwill, or future business opportunities.
Consignment: Goods sent in one delivery under a single booking or contract.

3. Courier’s Obligations

3.1 Delivery Commitment: The Courier will make every reasonable effort to deliver goods on time.
3.2 Delays: The Courier is not liable for delays caused by unavailability of the recipient or other external factors.
3.3 Exclusions to Liability: The Courier is not responsible for loss, damage, or delays due to:

Acts of God, such as extreme weather conditions
War, riots, or civil unrest
Traffic disruptions or industrial action
Improper packaging, labelling, or addressing by the Customer

4. Customer’s Obligations

4.1 Ownership or Authority: The Customer confirms they are the owner of the goods or have the authority to act on behalf of the owner.
4.2 Third-Party Claims: The Customer agrees to indemnify The Courier against any claims by third parties unless caused by The Courier’s negligence.
4.3 Instructions: Provide timely and clear instructions for the delivery.
4.4 Payment: Ensure prompt payment of all service charges as per the agreed terms.

5. Limitation of Liability

5.1 Loss or Damage: Liability is capped at £5,000 per consignment unless a higher amount is agreed upon in writing.
5.2 Delays: Liability for delays is limited to the cost of the service.
5.3 Theft-Attractive Goods: The Courier is not liable for theft-attractive goods unless explicitly agreed in writing.

6. Excluded Goods

The Courier does not handle the following items:

Explosives, firearms, or other dangerous goods
Items prohibited by law
Human remains or live animals

7. Warranties and Indemnities

The Customer agrees to indemnify The Courier for any losses, damages, or claims arising from:

Improper packaging, labelling, or declaration of goods
Submission of prohibited or dangerous goods

8. Third Parties

The Courier reserves the right to appoint subcontractors. Subcontractors have the same rights and obligations under this agreement as The Courier.

9. Transit

9.1 Start of Transit: Transit begins when goods are collected by The Courier.
9.2 Suspension of Transit: Transit is paused if customs clearance is required or the recipient is unavailable.
9.3 End of Transit: Transit ends upon delivery or after one clear day of notice at the destination.

10. Means of Transport

Goods may be transported by any method or route The Courier deems appropriate.

11. Loading and Unloading

11.1 Customer’s Responsibility: Customers must ensure appropriate loading and unloading equipment is available at collection and delivery points.
11.2 Liability: The Courier is not liable for damages or delays caused during loading or unloading unless prearranged.

12. Dangerous Goods

12.1 Dangerous goods are accepted only with prior written agreement.
12.2 All dangerous goods must comply with relevant regulations for packaging and labelling.
12.3 The Courier reserves the right to dispose of dangerous goods if deemed necessary.

13. Payment Terms

13.1 Payment is due within 14 days of receiving an invoice.
13.2 Late payments incur an interest charge of 5% above the base lending rate of NatWest Bank.

14. Time Limits for Claims

Claims must be filed as follows:

Damaged Goods: Notify The Courier within 21 days of delivery.
Lost Goods: Notify The Courier within 28 days of the commencement of transit.

15. Courier’s Lien

The Courier retains the right to hold goods until full payment is received. If payment remains outstanding, The Courier may sell the goods to recover costs.

16. Cancellation Policy

16.1 Same-Day Jobs:

50% of the booking cost will be charged if cancelled 30 minutes after confirmation.
100% of the booking cost will be charged if cancelled within 15 minutes of collection or during transit.
16.2 Premium/Urgent Services: Cancellations are charged at 100% of the booking cost.
16.3 Removals: 50% of the service charge is applied for cancellations made less than 48 hours before the scheduled booking.

17. Waiting Time Charges

Small Van: £25.00 per hour
Bike: £16.00 per hour
Large Van: £40.00 per hour
Free Grace Period: The first 15 minutes are free.

18. Minimum Charges

The minimum charge for Man and Van services is £80.00 + VAT.

19. General Conditions

This agreement is governed by the laws of England and Wales.

Additional Notes

No charges are applied for quotes, admin, or pods.
For detailed pricing and service information, visit our Pricing Page.
Questions? Contact us via our Contact Page.

Selena Courier Service – Reliable Deliveries, Tailored for You.