Same-day and urgent · London
Book a Courier in London
Book online in a few minutes. A live coordinator checks every booking, confirms your collection time within 15 minutes during coordinator hours, and follows it through to delivery.
Urgent job? Call 020 3674 0409.
Booking details
What happens next: a live coordinator checks the details, assigns the right courier and vehicle, and confirms your collection time within 15 minutes during coordinator hours.
By placing a booking, you confirm that you have read and agree to our Terms and Conditions.
BEFORE YOU BOOK
Information We Need
- Both full addresses with postcodes, and a contact name and telephone number at each end.
- Your preferred collection time and any delivery deadline.
- A description of the item, quantity, approximate dimensions and weight.
- Whether the item is packed and ready to hand over.
- Any parking, loading, lift or entry restriction at either end.
- High-value, fragile, medical, confidential or restricted items must be declared before collection.
Every delivery is human-led: a live coordinator follows each pre-booked job from collection to handover. Coordinator hours: Monday to Friday 7am to 7pm, Saturday and Sunday 7am to 12pm. Your booking is confirmed when the coordinator confirms the collection time with you by e-mail or phone, within 15 minutes during these hours. Booked outside these hours? We confirm as soon as a coordinator is available, usually from 6am.
Weekends: please pre-book. We cannot guarantee bookings made on the day at weekends.
If anything is missing, or the vehicle does not suit the item, we contact you before anything moves.
SAME-DAY AND URGENT
How Timing Works
Same-day
Collected within 60 to 120 minutes in central London and delivered the same day. In central London, most same-day jobs are delivered within 2 hours. Same-day bookings are accepted until 2pm on weekdays; at weekends, please pre-book.
Notice and availability
Advance booking is recommended for timed collections, events, multi-drop campaigns, larger vehicles, specialist handling and recurring work. At weekends, please pre-book: we cannot guarantee bookings made on the day. Business accounts can agree booking cut-off times as part of the account setup.
Urgent
A dedicated, direct journey for urgent and premium work. In central London we collect within 30 to 60 minutes. For the fastest start, call 020 3674 0409.
Guaranteed deadlines
We make every reasonable effort to meet confirmed timings. A deadline is guaranteed only if Selena expressly accepts it as guaranteed in writing.
If the item is not ready
The courier may wait if operationally possible. Waiting may be charged after any grace period stated in your quotation or booking confirmation.
Changes
Changes to addresses, timing, vehicle, quantity or handling may change the quotation. Contact the coordination team and wait for written confirmation of the amendment.
BOOK OR QUOTE
Which One Do You Need?
Book here when you know the addresses and the timing. Use Request a Quote when you want pricing, suitability or operational guidance first, or for planned, recurring, multi-drop or more complex requirements. A quotation alone does not reserve a courier or vehicle unless stated in writing.
Courier or removal? Our vans carry packed goods: boxes, long boxes, rolled banners, display stands, stock and samples. The driver loads and unloads and hands the delivery to the recipient. Furniture, white goods, or a home or office move is a removal job: call 020 3674 0409 or request a removals quote.
How It Works
Three Steps From Booking to Delivery
Tell us about the delivery
Enter the collection and delivery addresses, choose your service and pay securely online. You see the price before you pay; prices exclude VAT, which is added at checkout.
We confirm and dispatch
Within 15 minutes during coordinator hours, a live coordinator checks the details, assigns the right courier and vehicle, and confirms your collection time.
Managed through to delivery
Your driver loads and unloads, and your coordinator follows the job until the item is in the recipient's hands, with proof of delivery.
Our Fleet
The Right Vehicle for the Job
Every service is available same-day, collected within 60 to 120 minutes, or urgent, collected within 30 to 60 minutes in central London.
Scooter
Documents and small parcels through London traffic.
Car or Small Van
Boxes, garments and everyday deliveries.
Medium Van
Several boxes, long boxes and stock that outgrow a small van.
Large Van (Long Wheelbase)
Long boxes, banners, display stands and bulky stock. Not for furniture or moves.
FAQ
Questions Before You Book
Frequently Asked Questions
How quickly can you collect?
In central London, urgent and premium jobs are collected within 30 to 60 minutes, and same-day jobs within 60 to 120 minutes; most same-day jobs in central London are delivered within 2 hours. A live coordinator confirms the exact collection time within 15 minutes of your booking during coordinator hours; outside them it takes longer, usually from 6am. For an urgent job, call 020 3674 0409.
When is my booking confirmed?
After you book and pay online, a live coordinator checks the details and confirms your collection time within 15 minutes during coordinator hours (Monday to Friday 7am to 7pm, Saturday and Sunday 7am to 12pm), then follows the job through to delivery. Booked outside these hours? We confirm as soon as a coordinator is available, usually from 6am. At weekends, please pre-book: we cannot guarantee bookings made on the day. If anything is missing, or the vehicle does not suit the item, we contact you before anything moves.
Which service should I choose?
Scooter for documents and small parcels up to the size of an A4 paper box and under 2 kg. Car or small van for boxes and garments that fit a car boot, up to 40 kg. Medium van for several boxes, long boxes and stock. Large van (long wheelbase) for long boxes, banners, display stands and bulky stock. Choose Urgent for a dedicated, direct journey, or Same-day when the item can be collected within 2 hours. If you are unsure, call 020 3674 0409.
Do you carry furniture?
Furniture, white goods, or a home or office move is a removal job, not a courier booking. Call 020 3674 0409 or request a removals quote on our Large Items & Removals page.
Do you load and unload?
Yes. Your driver loads and unloads and hands the delivery to the recipient. Loading time included at each end: scooter 10 minutes, car or small van 20 minutes, medium van 20 minutes, large van 30 minutes. Longer waiting may be charged.
How is the price worked out?
From the collection and delivery addresses, the service you choose and the timing. Prices are shown excluding VAT; VAT at 20% is added at checkout, so you see the full price before you pay.
What should I tell you about the item?
Use the box "What are we collecting, and who receives it?" in your details: the item, its approximate size and weight, whether it is packed, the recipient's name and phone number, and any access notes. It saves a call and lets us assign the right courier straight away.
Will I know where my delivery is?
Your booking is confirmed in writing, and a live Selena coordinator follows it from collection to handover. Contact us if you need an update.
Is my item insured?
Selena maintains business insurance appropriate to its activities, but does not insure your goods on your behalf. Our maximum liability for loss of or damage to a consignment is £5,000, unless a different limit is agreed in writing before collection. Tell us before booking if a consignment is worth more than £5,000 or is unusually valuable, fragile or sensitive. The Insurance & Liability Policy sets out the full position.
Before you send valuable or unusual goods
Declare high-value, fragile, medical, confidential or restricted items before collection. These documents set out what applies.
Ready For A Courier Partner You Can Rely On?
Reliable logistics begins with a conversation. Whether it’s one urgent delivery or ongoing support, we’re here to help.