At Selena Courier Service, we pride ourselves on providing fast, reliable, and efficient delivery and removal services throughout London. Below are answers to some of the most common questions our customers ask about our services.
1. How do I book a courier service with Selena Courier?
Booking with us is easy! Simply visit our booking page, where you can fill out the form with the necessary details, including your pick-up and delivery addresses, item description, and preferred delivery time. You can also call us directly if you prefer to discuss your requirements over the phone.
2. What courier services do you offer?
We offer a wide range of services, including:
- Same-day courier services
- Urgent deliveries
- Removals and man & van services (removal services)
- Premium courier services
- Business Deliveries
Whether you need something delivered quickly within London or assistance with a move, we’ve got you covered.
3. How do I track my delivery?
Once your order is confirmed, you’ll receive tracking information via email or SMS. This will allow you to monitor your delivery in real time, so you know exactly where your package is and when it will arrive. If you have any issues tracking your order, please contact us through our contact page for assistance.
4. Do you offer removal services in London?
Yes! In addition to our courier services, we also offer professional removal services across London. Whether you’re moving house or office, our removal team provides reliable and efficient service to make your move as smooth as possible. Contact us to discuss your specific requirements.
5. How much do your courier services cost?
Our prices depend on several factors, including the distance, type of delivery, and urgency. For example, our same-daycourier service may have different rates depending on the item size and the delivery window. To get an accurate quote, visit our booking page or call us for more information.
6. Can you deliver large or bulky items?
Absolutely! We handle everything from small parcels to large, bulky items. If you need help with larger goods, such as furniture, equipment, or other heavy items, our man & van service is perfect for these types of deliveries. Let us know if special handling is required when you make your booking.
7. What are your opening hours?
We operate from Monday to Friday, 9 AM to 6 PM. However, we also offer limited services on weekends and public holidays by prior arrangement. For Christmas and New Year holiday hours, please note that we will be closed from 24th December to 27th December and 31st December to 2nd January. We recommend booking well in advance during the holiday season to secure your delivery slot.
8. Can I change or cancel my booking?
Yes, you can! To change or cancel your booking, please contact us as soon as possible through our contact page or call us directly. Please note that any cancellations made too close to the scheduled delivery time may incur a cancellation fee.
9. Do you offer discounts or special rates?
We regularly offer discounts for students, seniors, and for first-time customers. Follow us on LinkedIn or check out our website for the latest promotions and special offers.
10. How can I contact you?
You can reach us by visiting our contact page, where you’ll find our phone number, email, and an easy-to-use contact form. We’re here to assist with any queries or concerns you may have.
11. Do you provide international courier services?
Currently, we specialise in London and UK-based deliveries, focusing on same-day delivery and removals. If you require international shipping, we can provide guidance or connect you with trusted partners.
We hope these FAQs have answered all your questions. If you need further assistance, don’t hesitate to get in touch with us. Whether you’re looking for same-day delivery, removals, or any other courier services, Selena Courier Service is here to help. Book now through our booking page or contact us for more details.
